Refund Policy

• Failed generations refund themselves. If a premium report or a chat answer fails to generate, the credit you spent is returned to your balance automatically. Retrying costs you nothing extra.
• You're never charged twice for identical work. Requesting a report you already own (same person, same details) returns your existing copy free.

Write to us and we'll refund your money in full when:

• money left your account but the purchase never landed (no credits added, no report delivered) and it doesn't resolve within a few minutes;
• a paid report or the Compatibility report repeatedly fails to generate despite retries;
• you were charged twice for the same purchase;
• a delivered report is genuinely defective on our side — generated against the wrong details you can show we mis-handled, or a corrupted/unreadable file. (We'll usually offer to regenerate it first; the choice of regenerate-or-refund is yours.)

Bought a pack and changed your mind? If the pack is entirely unused, you can request a full refund within 7 days of purchase. Once any credit from a pack has been spent, the pack is considered in use and is no longer refundable — but remember, credits never expire, so there's no pressure to use them quickly.

• Reports and chat answers that were successfully delivered — they are personalised digital goods generated on demand for your exact chart, and can't be 'returned' the way physical goods can.
• Dissatisfaction with the astrological outlook itself (for example, a reading that flags a challenging period). Our readings are honest by design; we don't refund honesty. If a reading is wrong on the facts — your placements or details — that's section 2, and we absolutely will fix or refund it.
• Purchases made on someone else's account or payment method without authorisation — talk to your bank first in that case; we'll cooperate fully.

• Write to us (contact below) from your registered number or email, with the payment reference from Billing → History and a line about what went wrong.
• We verify and respond within 3 business days — usually much faster.
• Approved refunds go back to the original payment method within 5–7 business days of approval. Bank and UPI processing timelines can add a few days on the payer's side.

We built the fear-free astrology platform; we're not going to nickel-and-dime you on refunds. If something feels unfair and none of the boxes above quite fit, write to us anyway and explain — a human will read it and use judgement.